Refund Policy Gifts: Your Guide to Returns and Refunds

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Refund & Returns Policy

Last updated: 04 February 2026

At Mayora, we aim to provide a smooth and satisfying gifting experience. If something goes wrong, we’ll always try to make it right.

Because we deal with fresh and perishable products, our refund policy is designed to be fair for both customers and our business.

1.⁠ ⁠Eligibility for Refunds

You are eligible for a refund or replacement if:

You received a damaged or incorrect product

The product was not delivered on the confirmed date

The item received is significantly different from what was ordered

In such cases, please contact us within 24 hours of delivery with:

Your order number

A photo of the item received

2.⁠ ⁠Non-Refundable Situations

Refunds will not be provided if:

The recipient was not available at the delivery address

Incorrect address or phone number was provided

The order was cancelled after dispatch

You simply changed your mind after delivery

Since flowers and gift items are perishable, we cannot accept returns once delivered.

3.⁠ ⁠Cancellations

Orders can be cancelled up to 12 hours before the scheduled delivery time

Cancellations made after this period may not be eligible for a refund

4.⁠ ⁠Cash on Delivery Orders

For Cash on Delivery (COD) orders:

Payment is collected at the time of delivery

If the recipient refuses to accept the order without valid reason, the order is considered fulfilled and non-refundable

5.⁠ ⁠Refund Processing

If your refund is approved:

Refunds will be processed within 3–5 business days

Refunds will be issued via the original payment method (or bank transfer if COD)

6.⁠ ⁠Contact Us

For any issues, please contact us at:

Email: [your email]

WhatsApp / Phone: [your number]

We genuinely care about your experience and will always try to resolve issues fairly and quickly.